Refund policy

Thank you for shopping at MMB Designs!

We strive to ensure our customers are satisfied with their purchases. Please review our policy below regarding refunds and returns.

1. No Returns Policy

• We do not accept returns on any products. Once your purchase is made, it is considered final.

2. Refund Eligibility

• While we do not accept returns, we do offer refunds in certain situations where the product is defective or damaged due to our fault.
• If your item is received broken or is defective upon arrival, we require clear photographic evidence of the issue. Please contact us within 7 days of receiving the product with proof of the damage.

3. Refund Process

• To be eligible for a refund, you must provide the necessary documentation, including:
  • Photographs of the item showing the defect or damage.
  • Proof of purchase (order number or receipt).

Once we review the provided evidence, we will determine whether a refund is appropriate. If we approve your refund, we will process it to the original payment method.

4. Items Damaged During Use

• If the product breaks or gets damaged after use, we do not offer refunds. Our policy covers only defects or damage occurring before or during the delivery process.

5. Non-Refundable Items

• Custom items, personalized plates, or items made to order are not eligible for a refund.

6. Contact Us

• If you experience any issues with your purchase, please reach out to us at info@mmbdesigns.shop for assistance.